NFA Burger owner Billy Kramer shares his journey from corporate advertising to creating Georgia’s best smash burger in the heart of Dunwoody. Known for its community-first approach, NFA has become a local icon, drawing visitors from across the country while fostering a close-knit connection with Dunwoody residents. Kramer highlights his passion for exceptional customer service, his annual Burger Benefit supporting food workers, and his plans for growth, all while staying true to Dunwoody’s unique charm.
Dunwoody Spotlight: Billy Kramer and the NFA Burger Journey
On this episode of What’s Up Dunwoody, Matt Weber sits down with Billy Kramer, owner of NFA Burger, to discuss his incredible journey from corporate advertising to crafting what’s been hailed as the best burger in Georgia. Brought to you by Dr. Bret Freedman and Village Orthodontics, this conversation highlights Kramer’s passion for the Dunwoody community and his unique approach to creating memorable dining experiences. Throughout the episode, Billy shares stories about building his business, his philosophy on customer service, and how NFA Burger has become a cornerstone of living in Dunwoody. If you’re moving to Dunwoody or simply looking for a taste of the city’s vibrant food culture, this episode is a must-listen.
A Dunwoody Institution: The Birth of NFA Burger
Billy Kramer opened NFA Burger in a gas station five years ago, and it quickly became a local sensation. With its roots firmly planted in the Dunwoody community, NFA represents more than just food—it’s a gathering spot for neighbors and a source of pride for the city. Kramer recalls how he decided to take a leap of faith by leaving his high-stress corporate job to pursue his passion for cooking. Starting with limited hours and a modest setup, NFA Burger has grown into a must-visit destination for both locals and out-of-town visitors.
Dunwoody’s Culinary Champion
From its inception, NFA Burger was designed to stand out. Kramer’s attention to detail, from using top-of-the-line equipment to perfecting his smash burger technique, has garnered rave reviews and numerous awards. The restaurant has put Dunwoody on the map for food enthusiasts far and wide. Customers have traveled from as far as Boston and even overseas to try the famous burgers, a testament to the quality and reputation Kramer has built.
Building Community Through Food
Kramer’s commitment to the Dunwoody community is evident in every aspect of his business. He emphasizes creating a welcoming atmosphere and maintaining a high standard of customer service. Whether it’s chatting with customers at picnic tables or encouraging feedback to improve the dining experience, Kramer’s hands-on approach has made NFA Burger a beloved local establishment. He also collaborates with other local businesses and frequently recommends nearby restaurants to visitors, further fostering a sense of community.
Customer Service Done Right
One of Kramer’s standout qualities is his dedication to customer satisfaction. In the episode, he shares a story about a customer who wasn’t happy with her burger. Instead of brushing off the complaint, Kramer personally ensured the meal was remade to her liking, demonstrating his philosophy of treating every customer with respect and care. For him, it’s not just about serving food but creating an experience that leaves people wanting to return.
The Burger Benefit: Giving Back
Kramer’s impact on the community goes beyond his restaurant. He founded the Burger Benefit, an annual event that raises funds for The Giving Kitchen, an organization supporting food service workers in need. The 2024 Burger Benefit raised $65,000, helping restaurant workers affected by natural disasters and other hardships. With chefs from across the country participating, the event has become a significant draw for Dunwoody and a way to spotlight the city’s vibrant food scene.
A Vision for Growth While Staying True to Dunwoody
Although Kramer is exploring opportunities to expand NFA Burger to other locations, he remains deeply connected to Dunwoody. He acknowledges the challenges of replicating the close-knit community feel in other cities and values the unique support system that Dunwoody offers. Kramer’s wife, a long-time local teacher, and their ties to the area’s schools and businesses further solidify their roots in the community.
Why NFA Burger Is a Must-Visit for Anyone Visiting Dunwoody
For those moving to Dunwoody, NFA Burger isn’t just a place to eat—it’s a cultural landmark. The restaurant embodies the spirit of Dunwoody with its focus on quality, community, and customer care. Whether you’re a resident or just visiting, experiencing NFA Burger is an essential part of living in Dunwoody.
Discovering Dunwoody: A City with Heart
Throughout the podcast, Kramer’s love for Dunwoody shines. He proudly states that his business is part of Dunwoody, not Atlanta, and he celebrates the city’s unique identity. From collaborating with other local businesses to participating in community events, Kramer’s story is a testament to the strong sense of community that makes Dunwoody such a special place to call home.
What’s Next for NFA Burger?
As Kramer looks to the future, he’s focused on maintaining the high standards that have made NFA Burger a success while exploring ways to grow. He plans to invest in better equipment for future events and continue bringing together top chefs for the Burger Benefit. With his unwavering commitment to quality and community, Kramer’s vision for NFA Burger ensures that it will remain a Dunwoody favorite for years to come.
A Final Note from Matt Weber
As the host of What’s Up Dunwoody, it’s always inspiring to spotlight local heroes like Billy Kramer. His dedication to his craft and community exemplifies what makes Dunwoody such an incredible place to live and work. Whether you’re moving to Dunwoody or have lived here for years, make sure to visit NFA Burger and experience why it’s one of the city’s crown jewels. For more stories about Dunwoody’s amazing residents and businesses, stay tuned to What’s Up Dunwoody.
